FREQUENTLY ASKED QUESTIONS
Register by clicking the link, [Be a Member] located on the top right-hand corner and fill out the application.
Along with the application, you must send us one of the following within 2 business days to complete the account approval process.
- Business Registration
- Seller's permit
- Sales Tax Registration Certificate
- Reseller's Certificate
- Notice of EIN (Employer Identification Number)
After submitting your application and requested documents, Emerald Fashion, Inc. needs to review your information for verification purposes.
This procedure usually takes 1-2 business days.
After verifying your information, we will grant you access to our online store.
You will receive an Email with your log-in credentials.
If you have not been granted access within 3 business days, please contact us at (213) 765-0964 or firstname.lastname@example.org
Since EmeraldFashionLA.com is a wholesale online store, the verification is necessary to confirm that the merchandise is purchased for resale only.
Yes, you can change your ID (email), password, and other account related information by clicking on [MY ACCOUNT] and [Change ID & Password].
[MY ACCOUNT] is located on the top right-hand corner of the website.
If you forget your password, please enter your User ID and registered Email address in the [FORGOT PASSWORD?] section and an automated Email of your credential will be sent to your registered Email.
If the Email address you registered with is no longer valid, please contact our customer service center at (213) 765-0964 or Email us at email@example.com
We value our customer’s confidentiality and privacy. Your information will not be shared with other companies or individuals.
Generally, it takes 1-3 business days to process and ship your order.
In addition to processing time, transit time can be anywhere from 1-7 business days depending on carrier and destination.
Back orders (currently out of stock with future delivery dates) and pre-orders (future delivery) will be shipped as they become available.
All orders will be shipped as ready unless customer states to be notified when items arrive.
If you are not satisfied with your order, we are more than happy to assist with most or all of your return requests.
To file a claim on damaged or return items, please email firstname.lastname@example.org for your return authorization request.
Please include your Sales ID or Invoice No. in the subject line and the following information in the body:
- Company Name
- Invoice Number
- Style Number
- Size(s) & Color
- Reason for Return
- Picture of damaged unit(s)
We advise all customers to check their goods immediately upon delivery in the event a style may be damaged or not as expected.
All damage and/or return claims should be made within 5 business days of receipt of goods.
Damaged/returned merchandise must be back to us within 2 weeks of approval date.
There is a 20% restocking fee for any unauthorized or overdue returns.
We request customers to keep all packages unopened and include original manufacturers’ packaging and label.
Items should be unworn, unaltered and unwashed with all tags.
Should you receive defective items, please send all information listed above in the above to email@example.com Further instructions will be advised by e-mail.
Most to all cases are issued as store credit.
Unfortunately, all Sale items or discounted items are deemed FINAL and cannot be returned.
Depending on the nature of the claim, customers may cover the expense for return shipping.
Please mail the package to: Emerald Fashion Attn: Online Returns 1218 Hooper Ave. Los Angeles, CA. 90021